I recently purchased cPanel Hosting (shared web hosting) plan and paid for an year via credit card. The hosting service was good, but I needed to abort my website project and so don’t need web hosting anymore. What should I do to get refund? I’ve used this hosting plan for 4 months. Will I get pro-rata refund? The-Online.com’s refund policy states 30 day money-back guarantee.
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Hi Andrea, sorry to hear you no longer require web hosting as you’ve closed your project. Glad that you’ve enjoyed our hosting service. We offer full refund on monthly and annually paid web hosting plans if the products are cancelled within 48 hours and 30 days respectively. You can simply email us for refund since you’ve used the hosting for four months we may offer prorata refund to your credit card or paypal (case-by-case basis) or offer you an instore credit that you can use to buy any of our services in future. Hope this helps. We are always here to help you with anything related to your web hosting or account with The-Online.com